PRIVACY POLICY

1. Information We Collect
We collect personal information you provide when registering, purchasing, or contacting us. This may include your name, email address, mailing address, phone number, and payment information. If you contact us via email, we may retain your message and contact details. We also collect website usage data such as IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information
We use your information to provide services, process transactions, and communicate with you. We may use your information to improve our website, services, and user experience. We may send promotional communications if you have opted in. We do not sell or share your personal information except as required by law or to fulfill services.

3. Cookies
Our website uses cookies to enhance your experience and track usage. You may disable cookies in your browser settings, but some features may not function properly.

4. Data Security
We implement physical, electronic, and administrative safeguards to protect your information. Your data is stored and processed in the United States.

5. Access and Control
You may request access to or correction of your personal information by contacting us.

6. Legal Disclosure
We may disclose your information when required by law or to protect our rights, users, or safety.

7. Third Party Links
We are not responsible for the privacy practices of external websites linked from our site.

8. SMS Communication and Consent
By providing your phone number, you consent to receive SMS messages related to training reminders, schedule updates, program notifications, account updates, and customer service communication. Message frequency may vary. Message and data rates may apply.

9. Opt In Methods
You may opt in by registering for programs, submitting forms, or providing your number during interactions. For minors, consent must be provided by a parent or guardian.

10. Opt Out Instructions
You may opt out at any time by replying STOP to any message. You may also opt out by emailing successjourneysports@gmail.com or calling +1 443 655 3589. Reply HELP for assistance.

11. Children's Privacy
We do not knowingly collect information from children without parental consent.

12. Policy Updates
We may update this Privacy Policy at any time. Continued use of the site means you accept those changes.

SUCCESS JOURNEY SPORTS PRIVACY POLICY

Success Journey Sports
Website: thesuccessjourneyshow.com and successjourneysports.app
Application: Success Journey Sports OS ("SJS OS")

Effective Date: August 12, 2026
Last Updated: October 2, 2026

Success Journey Sports ("Success Journey Sports," "SJS," "we," "us," or "our") respects the privacy of athletes, families, coaches, athletic organizations, and other users of our services.

This Privacy Policy explains how we collect, use, disclose, protect, retain, and delete personal information through our websites and the Success Journey Sports OS platform.

SJS OS is designed for athletic organizations and may contain information about children and teenage athletes. Protecting young athletes is an important part of how the platform is designed and operated.

1. Scope of This Policy

This Privacy Policy applies to:

Our Websites

Our public websites, program registration pages, contact forms, and related online services.

Success Journey Sports OS

Our software platform used by athletic organizations, teams, coaches, athletes, parents, guardians, and other authorized users.

Success Journey Sports may act in different capacities depending on how information is collected.

For information an athletic organization enters and manages through SJS OS, the organization generally determines the purposes for which the information is used, while Success Journey Sports provides and operates the technology used to process that information.

For certain platform functions, including account administration, security, fraud and abuse prevention, content moderation, safety review, audit records, and compliance obligations, Success Journey Sports may independently determine how information is processed.

Organizations using SJS OS may have their own privacy notices, policies, consent forms, and legal obligations.

2. Information We Collect Through Our Websites

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Registration information
• Program information
• Messages or inquiries you send us

When payments are offered through a website or registration service, payment information may be processed by a third-party payment provider. Success Journey Sports does not intentionally store complete payment card numbers.

We may also automatically receive limited technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Approximate visit time
• Cookies or similar technologies necessary to operate or understand use of the website

You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.

3. Information Processed Through SJS OS

Depending on how an organization uses SJS OS, the platform may process the following categories of information.

Account Information

Account information may include:

• Name
• Email address
• Telephone number
• Date of birth
• Profile photograph
• Account role
• Organization and team memberships
• Time zone, where you have set quiet hours for notifications

Passwords are handled through our authentication provider and are not stored by us in readable form.

Athlete Profiles

Athlete profiles may include:

• Name
• Date of birth
• Gender
• Height
• Graduation year
• Playing position
• City and state
• School
• Parent or guardian contact information
• Team and organization membership

Athlete profiles may also contain athletic measurements and performance information entered by authorized users.

Examples include:

• Sprint measurements
• Shuttle measurements
• Agility measurements
• Vertical jump measurements
• Skill ratings
• Evaluations
• Athlete development information

Athlete Development Records

Organizations may use SJS OS to maintain:

• Athlete evaluations
• Evaluation history
• Coach feedback
• Coaching notes
• Athlete performance metrics
• Tracked metrics defined by the organization
• Workout assignments
• Practice information
• Attendance information
• Game statistics and scores

Coaching notes may be restricted to authorized coaching staff and are not necessarily visible to athletes or families.

Communications

SJS OS may store:

• Direct messages
• Group messages
• Team channels
• Organization channels
• Message timestamps
• Sender and participant information
• Reactions and replies
• Photographs and files attached to messages
• Deleted-message records
• Reports and moderation information

Additional protections apply when minors communicate with adults. See Section 6.

Photographs and Video

Authorized users may upload photographs and video to SJS OS. These materials may contain images of athletes, including minors.

This includes:

• Photographs and video posted to an organization's feed
• Profile photographs
• Photographs of an organization's own facilities
• Video of a game, recorded by a coach or an approved scorekeeper

How each of these can be seen is described in Section 7.

Scorebook Photographs

A coach or approved scorekeeper may photograph a paper scorebook after a game. The photograph is sent to an automated reading service, which returns a draft of the statistics it believes it has read. A person must review and confirm that draft before any statistic is recorded against an athlete. We do this because a handwritten book will sometimes be misread, and an incorrect number in a child's record is the outcome this platform exists to avoid.

Development Assistant

SJS OS includes an assistant that answers questions about athletic development. The questions asked and the replies given are stored so that a conversation can be continued. Do not enter medical information, or information about a child's health or wellbeing, into the assistant.

Consent Forms and Electronic Signatures

Organizations may create consent forms, releases, waivers, or other acknowledgments through SJS OS.

We may retain:

• The exact form presented
• The version of the form
• Identity of the signer
• Name entered as an electronic signature
• Date and time of execution
• Relevant audit information

Organizations are responsible for determining whether their forms are legally appropriate and obtaining any consent required by applicable law.

Requirement Status

Organizations may track whether requirements have been satisfied, such as whether a required physical is on file and its expiration date.

SJS OS does not store the underlying medical physical, birth certificate, insurance card, or similar document for these requirements. A feature that would have stored these documents was removed from the application.

The organization maintains those underlying documents outside SJS OS.

Financial Information

SJS OS may process operational financial information such as:

• Dues charged
• Payments recorded
• Payment method
• Registration fees
• Invoices
• Team funding
• Travel expenses
• Family travel allocations
• Reimbursements
• Budgets
• Financial reporting information

Card payments are processed by our payment providers and are made directly to the organization's own account. Success Journey Sports does not receive or store complete payment card numbers or bank account credentials.

Events and Locations

Organizations may enter:

• Venue names
• Venue addresses
• Event locations
• Facilities and courts
• Geographic coordinates associated with selected addresses

This information may be used to display event locations, estimate travel distance, or allow users to open locations through mapping applications.

Safety and Moderation Information

We may maintain records relating to:

• Reported content
• Blocked users
• Content-filter events
• Moderation actions
• Safety reviews
• Access history, including a record of who has reviewed an organization's messages
• Other security or safeguarding events

4. Children and Teen Athletes

SJS OS is designed for youth athletics and therefore may process personal information relating to children.

We do not sell children's personal information or use children's personal information to create advertising profiles.

We do not serve behavioral or targeted advertising based on children's information.

Children Under 13

Children under 13 are not permitted to independently create an SJS OS account or independently log into SJS OS.

Information about an athlete under 13 must be provided or authorized through an adult, such as a parent, legal guardian, or authorized athletic organization.

Organizations are responsible for having appropriate authority to provide athlete information to SJS OS.

Where required by applicable law or by SJS policy, parental or legal guardian authorization may be required before certain information about an athlete under 13 is activated, expanded, or used within the platform.

Success Journey Sports may restrict an athlete profile or require additional parental authorization if we determine that additional consent is required.

Athletes Ages 13 Through 17

Minor athletes who are permitted to maintain an account may only access an existing athlete profile after the appropriate organizational approval process.

Success Journey Sports or the organization may also require parent or guardian authorization before granting or continuing a minor athlete's account access.

Minor athletes do not receive unrestricted access to organization information.

Their permissions are determined by their role and relationship to their organization.

Age Information

Age is generally determined using the date of birth supplied during registration or maintained on the athlete's profile.

We do not represent that we independently verify every user's age.

If we learn that an account or athlete profile was created or used in violation of our age requirements, we may restrict, suspend, or remove access and take additional steps appropriate to the circumstances.

Parent and Guardian Rights

Parents and legal guardians may contact the athlete's organization or Success Journey Sports regarding information maintained about their child.

Depending on applicable law and the circumstances, parents may have rights to:

• Review information about their child
• Request correction
• Request deletion
• Withdraw certain permissions
• Request removal of photographs or video
• Ask questions about how their child's information is used

Certain information may need to be retained when reasonably necessary for legal, financial, security, safeguarding, dispute-resolution, or other legitimate purposes permitted by law.

5. How We Use Information

We may use information to:

• Operate SJS OS
• Provide athlete and team management services
• Maintain athlete development histories
• Facilitate practices, events, camps, tournaments, and travel
• Facilitate organization communications
• Maintain dues and financial records
• Process registrations and payments
• Generate reports
• Provide customer support
• Authenticate users
• Maintain account and organization security
• Detect abuse or unauthorized activity
• Review reports and safety concerns
• Protect minors
• Maintain audit records
• Improve platform reliability
• Comply with applicable laws and legal requests

We do not sell personal information.

We do not use athlete information for behavioral advertising.

6. Messaging and Minor Safety

SJS OS contains additional safeguards for communications involving minors.

When a minor participates in a conversation with an adult, SJS OS may provide the minor's linked parent or guardian with access to that conversation.

The parent or guardian may be identified as a participant so their presence is not hidden from other participants.

This supervision may apply to:

• Direct messages
• Group conversations
• Team channels
• Organization channels

Team and organization channels may already include parents or guardians based on organization membership.

If a minor does not have a linked parent or guardian account, SJS OS may record or flag that condition for safety purposes.

Organization administrators may have access to organization communication channels consistent with their administrative responsibilities.

Message Review

Where an organization has been enabled for it, a designated administrator may review conversations within that organization, including their content. Every conversation opened and every search run during such a review is recorded together with the name of the person who carried it out, and that record is available to the organization. We do this because reviewing a young person's messages is a serious thing to be able to do, and it should leave a trail.

Reporting

Users may report messages or other content for safety or policy review.

Reports may be reviewed by Success Journey Sports rather than solely by the organization involved.

Blocking

Users may block certain other users from directly communicating with them.

A minor may not be permitted to block a parent or legal guardian who is linked to the minor's athlete profile when doing so would defeat a required safety or supervision function.

Certain blocking activity involving a minor and an adult organization representative may generate a safety record or review.

We may take appropriate action when we reasonably believe doing so is necessary to protect a child or another person.

7. Photographs, Video, and Your Organization's Feed

Each organization has its own feed. Photographs, video, and posts placed on it can be seen only by people connected to that organization: its members and coaches, athletes with their own login, and linked parents and guardians.

They are not visible to other organizations using SJS OS, and they are not visible on the public internet. A feed cannot be read without an account that is connected to that organization, media is delivered through short-lived private links rather than public web addresses, and it is not published to search engines.

An organization administrator can turn photograph and video posting off for the whole organization.

Organizations are responsible for obtaining appropriate media permissions from athletes, parents, and guardians. You are responsible for having permission before posting an image of another person's child.

Game Video

A coach or an approved scorekeeper may record video of a game. Game video can be seen by the people who are able to see that game within the organization.

Game video is deleted automatically after a retention window chosen by the organization, which is 14 days unless the organization sets a different period. The window is fixed at the moment the recording is made, so a later change to the setting cannot extend a period already promised. Game video is deliberately excluded from our backups so that it cannot outlive that window.

Removing Content

You may remove your own posts at any time. An organization administrator may remove a post made by a member of their organization. Any post may be reported from within the application, and reports are reviewed by Success Journey Sports rather than only by the organization the post came from. We may restrict or remove content when necessary for safety, privacy, policy enforcement, or legal compliance.

If a photograph or video of your child has been posted and you want it removed, report it in the application or contact us using the details in Section 19.

A removed post stops being visible immediately. We retain a record of removed content, including media, because this platform is used by children and reported content may need to be reviewed afterwards. That record is not visible to other users.

8. Who Can Access Information

Access to SJS OS information is based on user roles and organizational relationships.

Organization Administrators

May access information reasonably necessary to administer their own organization.

Coaches

May access information associated with teams and athletes they are authorized to coach. Where an organization has been enabled for it, such as a school whose coaches are employees of the institution, coaches may access the organization's full athlete list.

Family contact information may be restricted from coach access.

Parents and Guardians

May access information associated with athletes properly linked to them, subject to organizational permissions and applicable law.

Minor Athletes With Accounts

May access their own permitted profile and development information.

They do not automatically receive access to internal coaching notes or administrative records.

Other Organizations

Organizations do not receive access to another organization's records. Athlete profiles, evaluations, coaching notes, financial records, family contact details, feeds, and announcements remain restricted to the organization they belong to.

Where an organization takes part in a league or circuit, it shares only the information it submits for that competition, such as the teams and players it enters and the results of its games.

Publicly Visible Tournament Information

Where an organization publishes a tournament, the schedule, participating team names, venues, courts, times, and scores can be seen by any signed-in user of SJS OS. This is limited to competition information. It does not include athlete profiles, contact details, evaluations, or financial records.

9. SMS Communications

SJS OS does not send SMS messages.

Success Journey Sports may send SMS messages in connection with its own programs and services where you have provided a telephone number and consented to receive them. Those communications are described in the website policy above, including how to opt out.

10. Push Notifications

If you allow notifications, Success Journey Sports OS stores a device token for each phone or tablet on which you are signed in. A device token is an identifier issued by Apple or Google that allows a notification to reach that device. It is not a telephone number and it does not otherwise identify your device to us.

We also store your notification settings: the categories of notification you have chosen to receive, and your quiet hours together with the time zone of the device on which you set them. The time zone is stored because notifications are sent from a server, and a quiet period cannot be honored without knowing the time zone it refers to.

A device token is deleted when you sign out, and is deleted automatically when we determine that the application is no longer installed. We do not retain a history of devices you have used.

Notifications may include message content. A notification about a message shows the sender and the beginning of the message, and may therefore appear on a locked screen. You may disable any category of notification within the application, and your device's own settings can suppress notification previews.

Device tokens are shared with Expo, which delivers notifications on our behalf, and with Apple and Google, which operate the notification services that reach your device. We do not use notifications or device tokens for advertising, and we do not use them for any purpose other than delivering the notifications you have requested.

11. Service Providers

We use the following service providers to operate the platform. Each receives only the information needed for its function. Some are used only when an organization enables the relevant feature.

Supabase

Database infrastructure, authentication, and file storage supporting SJS OS. Information is stored and processed in the United States.

Cloudflare

Encrypted daily backup copies of files uploaded to SJS OS, including photographs and video posted to organization feeds, profile photographs, files attached to messages, and documents. Backups are retained for 90 days and then deleted. Game video is excluded from backups.

Netlify

Hosting for the web version of SJS OS.

Expo, Apple, and Google

Expo delivers push notifications on our behalf. Apple and Google operate the notification services that reach your device, distribute our mobile applications, and may independently process information according to their own privacy policies.

Resend

Delivery of email sent through the platform, such as invitations, invoices, results, and messages an organization sends to its families.

Stripe

Card payments for registrations and invoices. Payments are made directly to the organization's own account. We do not receive or store complete card numbers.

Intuit QuickBooks

Accounting and payment processing for organizations that choose to connect their QuickBooks account.

Google

Address and location suggestions, maps, and travel distance estimates. Requests are routed through our own infrastructure so that account and athlete information is not disclosed to Google.

Anthropic and Groq

Automated services used by the development assistant and by the reading of a photographed scorebook. What is sent is limited to the question asked or the scorebook image. These services are not used to make decisions about an athlete, and the result of a scorebook reading must be confirmed by a person before it is recorded.

We require service providers to handle information consistently with their contractual obligations and applicable law.

We do not authorize service providers to use children's information for behavioral advertising, and we do not authorize them to use information from SJS OS to train their own products.

12. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information.

Depending on the information and system involved, safeguards may include:

• Role-based access controls
• Database-level authorization
• Private file storage
• Time-limited file access links
• Authentication controls
• Password hashing
• Audit records
• Data-access restrictions
• Security monitoring
• Encrypted, access-controlled backups

No internet-connected system can be guaranteed completely secure.

If we identify a security incident involving personal information, we will investigate and provide notices when required by applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the services requested, to protect users, to maintain legitimate organizational records, or as permitted or required by applicable law.

Different information may require different retention periods.

Game video is deleted automatically after the organization's retention window, which is 14 days unless the organization sets a different period. The window is fixed when the recording is made.

Backup copies of uploaded files are retained for 90 days and then deleted.

Device tokens for push notifications are deleted when you sign out, and when we determine that the application is no longer installed.

Financial records may be retained to satisfy tax, accounting, contractual, or legal obligations.

Consent and signature records may be retained as evidence of authorization, agreement, or participation.

Athlete development records may remain part of an organization's historical athlete record where appropriate.

Security, moderation, and safeguarding records may be retained when reasonably necessary to investigate incidents, protect users, establish what occurred, resolve disputes, or comply with legal obligations.

Messages are not necessarily deleted immediately when an account is deleted. Messages may be retained for a reasonable period when necessary for safety, safeguarding, investigation, dispute resolution, security, or legal purposes.

We do not maintain children's personal information indefinitely merely because it concerns a child.

When information is no longer reasonably necessary for an authorized purpose, we may delete, de-identify, or anonymize it.

Information subject to a litigation hold, investigation, legal request, safeguarding matter, or similar obligation may be retained longer.

14. Account Deletion

Users may request deletion of their SJS OS account.

Account deletion is available through the application under:

Profile → Account → Delete Account

Success Journey Sports will also maintain a web-based method for requesting account deletion where required by an application marketplace or applicable law.

Deleting an account removes the user's ability to access SJS OS. The account is closed permanently and cannot be restored.

We remove the account holder's name, email address, telephone number, and profile photograph, end their access to every organization, and remove their own posts and the photographs and video they shared.

Certain records may remain when reasonably necessary or legally permitted, including:

• Financial records
• Consent and signature records
• Safety and moderation records
• Messages sent and received
• Evaluations and coaching notes written by that person
• Relevant audit records
• Records subject to legal or investigative holds
• Certain organization records

We do not delete those records, and that is a deliberate choice. This platform is used by children, so messages and records involving minors are kept as a safety record. Financial records are kept because we are required to keep them.

Where appropriate, retained records identify the former account holder as a deleted user rather than continuing to display account information.

Parent Accounts

Deleting a parent's account does not delete an athlete's organizational record. The athlete's profile, their development history, and their records stay with their organization. Deleting a parent account removes that parent's access, not the athlete's record.

Parents and guardians seeking deletion of information concerning their child should contact the organization responsible for the athlete's record or Success Journey Sports.

Organization Administrators

An organization's sole administrator must designate another administrator before deleting their account, so the organization is not left without an authorized administrator.

15. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include rights to:

• Access information
• Correct inaccurate information
• Request deletion
• Obtain information about how data is processed
• Withdraw certain consent
• Request a copy of certain information
• Appeal certain privacy decisions

Parents and legal guardians may have additional rights concerning information about their children.

To exercise a privacy right, contact us using the information below.

We may need to verify your identity or relationship to an athlete before fulfilling a request.

If information is controlled by an athletic organization using SJS OS, we may refer or coordinate the request with that organization.

16. School and Educational Organization Customers

Schools and school-affiliated athletic programs may be subject to additional privacy requirements, including requirements concerning education records.

When Success Journey Sports processes information on behalf of a school, the school's agreement with Success Journey Sports may contain additional terms governing the use, confidentiality, security, retention, and deletion of student information.

Schools remain responsible for determining whether their use of SJS OS complies with laws and policies applicable to their institution.

17. International Use

SJS OS is presently intended primarily for organizations and users in the United States.

Organizations should not deploy SJS OS in jurisdictions requiring additional international privacy arrangements without first confirming with Success Journey Sports that the appropriate contractual and technical requirements are available.

18. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

The updated policy will display a revised Last Updated date.

If we make a material change affecting children's information, account deletion, material data-sharing practices, or other significant privacy matters, we may provide additional notice to affected account holders.

19. Contact Us

Questions, concerns, and privacy requests may be directed to:

Success Journey Sports

Email: successjourneysports@gmail.com

Phone: 443-655-3589

Website: successjourneysports.app

We may establish a dedicated privacy email address or additional contact method as the platform expands.

CHILD SAFETY COMMITMENT

Success Journey Sports OS was built for athletic organizations that serve young people.

We therefore design the platform around a basic principle:

An athlete's information should be used to operate the athlete's program and support their development, not to monetize the athlete's identity.

We do not sell athlete information.

We do not build advertising profiles from children's information.

We do not use children's information for behavioral advertising.

We use access controls, parent and guardian visibility, organization-based permissions, moderation tools, and other safeguards intended to help athletic organizations operate responsibly while protecting the young people they serve.